Return Policy
Easy returns and exchanges for your treasured jewellery pieces
Returns and Exchanges Policy
1. General Return Conditions
You have a period of 14 calendar days from the date you received your order to exercise your right of withdrawal and request a return or exchange.
To be eligible for a return, the item must be:
Unused and in the same condition that you received it.
Accompanied by the original packaging, tags, and certificate of authenticity (if applicable).
2. Items Excluded from Returns
Due to the personalized nature and hygiene regulations, the following items cannot be returned or exchanged unless they arrive damaged or defective:
Personalized Jewelry: Items custom-made or engraved with specific initials, dates, or messages.
Earrings: Due to health and hygiene reasons.
Modified Jewelry: Items that have been altered or repaired outside of our workshop.
3. Return or Exchange Process
Notification: Send an email to [Your Contact Email] with the subject line "Return - Order Number [XXXXX]" indicating whether you require an exchange or a refund.
Authorization: We will send you a confirmation email along with detailed instructions and the return shipping address.
Shipping the Jewelry: Please package the jewelry securely. You are responsible for the return shipping costs and ensuring the package arrives at our workshop. We strongly recommend using an insured and tracked shipping service for valuable items.
4. Refunds
Once we receive the returned item and inspect that it is in perfect condition, we will process your refund.
The refund will be issued to your original method of payment within 5-10 business days.
The original shipping cost is non-refundable, unless the return is due to an error or defect on our part.
5. International Returns (Outside the EU)
Customs Documentation: If you are sending a return from outside the European Union (e.g., UK or USA), you must clearly mark the customs form as "RETURNED GOODS" with a declared value of ZERO (0) or minimum value.
Costs: If the package arrives with customs charges or fees due, the amount will be deducted from your refund
Return Policy
Returns
What is your return policy?
You can return unworn jewellery within 14 days for a full refund.
How do I start a return?
Contact us with your order number and reason for return to begin the process.
Are there items I cannot return?
Yes, personalized or custom-made pieces cannot be returned unless faulty or damaged.
How long does a refund take?
Refunds are processed within 5-10 business days after we receive your return.
Who pays return shipping?
Return shipping costs are the customer’s responsibility unless the item is defective.
What if my jewellery arrives damaged?
Please contact us immediately with photos so we can arrange a replacement or refund.
Returns
Questions? Reach out anytime for return help.
I appreciated how easy it was to return a necklace that didn’t fit—it made shopping stress-free!
Amy L.
★★★★★